Six short answers will settle your question, so a three-minute chat becomes unnecessary.
trustWhat if I can't remember which email I signed up with?+
At the moment you open a chat, your registered email address and your full name are enough for an adviser to pull up your account. Your password is never part of the check, so keep it to yourself even if a message claims to need it.
trustDo I need to write in English if that is my second language?+
By the time the clock strikes midnight in London, the queue is already handling English, German, Finnish and Norwegian. Advisers answer in those four languages through every channel, so you can write in whichever feels closest to home.
trustDo I need to wait until Monday morning for an answer?+
Long after the shops shut, someone is still on the other end: support runs around the clock, twenty-four hours a day, seven days a week, including Christmas morning. Clock changes do not matter either, since everything is scheduled on GMT.
trustCan I close my account and still come back later?+
Once you have decided to stop, a quick word with live chat or an email to
[email protected] starts the closure, and the account is shut rather than frozen. Bear in mind that only one account per player is allowed, so reopening means a fresh conversation.
trustWhat if I want to check who is actually behind this site?+
Whenever you want proof that this is a real, supervised operator, the details are on record: Rakebit Casino Ltd holds a UK Gambling Commission licence, 70554-9935-R-491445. Your play, your deposits and your withdrawals all sit under that licence and the UK rules it enforces.
trustDo I need to send my documents more than once?+
Within about eleven hours of your documents arriving, the checks are usually finished. A photo ID, a proof of address and an image of the payment card are the three pieces needed, and sending all of them together keeps the eleven-hour window realistic.