We ask for the particulars once, exactly as your documents show them, so your account stays simple to use later.
Copy Your ID Details, Not Your Memory. Pick your e-mail address and password first, because those two carry the account and are awkward to change afterwards. Give your name, date of birth and address in exactly the form printed on your identity document; a shortened middle name or an old flat number is what turns a quick check into an exchange of messages later. Your country of residence should show the United Kingdom and your currency should read Pound Sterling, matching the £ amounts you see around the site. Tick the terms box, confirm you are 18 or over, and keep one account only, as duplicates get closed.
Gathering these before you begin means the registration screen can be finished in a single sitting.
One Account, Two Screens. Nothing stops you joining on a phone and playing on a laptop later. The same e-mail address and password open the account on any device, and your balance, saved details and bonus progress travel with it, so you never need a second sign-up for a second screen. What matters is the address you register with, since that is what you sign in with. If you cannot finish on the phone in one go, come back on a computer and start again from the sign-in screen rather than creating a fresh account.
What Follows The Confirmation Link. Once the confirmation link is used, Rakebit Casino checks the three documents behind your details: photo ID, proof of address and a payment card image. The license held by Rakebit Casino Ltd with the UK Gambling Commission, number 70554-9935-R-491445, is why this step exists, and it usually takes around eleven hours. Your first deposit starts at £10. The welcome offer follows registration and sits in your account, ready once the checks are through.
MoreBy the end you will have a confirmed account with details that match your paperwork.
Support answers all day, every day. Use live chat for a quick question about the form, write to [email protected] with attachments if your case needs detail, or ring +44 20 3436 9103 if typing is the last thing you want. Keep your description to what you saw on screen.
Live chat is your fastest route when a field will not accept what you type or a message appears mid-form. Have your e-mail address and the exact wording of the error to hand, and stay in the window until the agent confirms what to do next.
Email suits anything you need to explain at length, such as a name that differs slightly from your document or an address you have just moved from. Attach a screenshot of the screen and the reference you were shown, so the reply arrives useful.
However you make contact, have your registered e-mail address, the device and browser you used, and any on-screen reference ready. Mention that you have not opened a second account, which lets the team trace your single profile and fix access directly.
The UK Gambling Commission sets these terms, and we apply them to every account without exception.
The worry is that you must start again with a new account, and in almost every case you do not.
The licence obliges us to confirm that a player is who they say they are; the review usually closes within eleven hours of everything arriving.
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